Booking Terms for Castaway Campers

Definitions & Terms and Conditions
The basis of hiring a vehicle form Castaway Campers is that you have read and understood and agree to the terms and conditions of this agreement relating to the vehicle and sign a rental agreement at the time of hire. Where you have completed the owner's insurance proposal you declare that the information given is to the best of your knowledge and believe correct and complete in all respects and that no information has been withheld which might influence the acceptance of the proposal which with this declaration shall form the basis of the contract of insurance. You acknowledge that during the term of this agreement and any extension thereof you will be liable as the driver of the vehicle and any other vehicle let hereunder in respect of any parking, road traffic or other offences or contraventions of any statutes, regulations or bye-laws from time to time in force committed in relation to the vehicle. If any payments hereunder are to be made by credit, debit or charge card, your signature shall constitute an unconditional and irrevocable authority to debit your nominated credit, debit or charge card account with the total amount due. You will not admit liability for any accident and will obtain the names and addresses of witnesses. You will maintain all fluid levels and tyre pressures. When not inside the vehicle you undertake to have it locked and properly secure at all times. You will not use the Vehicle for hire and/or reward. There will be no other drivers other than those named and approved by the owner in writing. You will return the vehicle to Lakefeild, Lamanva, Falmouth, TR10 9BJ before 10am on the day of return.
We permit you to use the vehicle on the terms and conditions of this rental agreement only.

Except where otherwise stated the words used in this agreement carry their usual meaning. In particular:
'Hirer' ‘Customer’ ‘You’ - The person or persons named and signing this agreement.

'Vehicle' - The vehicle described on the Rental Agreement or any replacement or substitute Vehicle which may be provided at the discretion of CastAway Campers.

'Rental Period' - The hire period referred to on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.

'Security Deposit' - The Vehicle security deposit of £500.00 as detailed below.

Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after Castaway Campers has confirmed it and a non-returnable deposit has been received. A booking deposit of one nights rental is payable at the time of making a reservation and will be deducted from the total hire charge. This deposit is non-refundable in the event of cancellation (please see our cancellation policy). A confirmation of booking will be posted or emailed to you together with an invoice in respect of the rest of the balance of the hire charge. This balance needs to be paid 6 weeks prior to commencement of hire. If booking within 6 weeks of the hire date, full payment is required at the time of booking.

Security Deposit
A security deposit of £500 is payable (in cash or credit card) on collection of your van.
The £500 security deposit is refundable on safe return of the vehicle, in the condition in which it left Castaway Campers subject to a satisfactory inspection by us. This deposit is to cover the possibility of negligent damage to the vehicle and/or the fixtures and fittings and/or the equipment included in the rental. The vehicle and equipment must be returned in good condition, with no damage to it, its contents or any third party property.
The security deposit will be refunded within 5 days of the end of the hire period.
Should there be any damage, costs for any repair, replacement or special cleaning, the costs will deducted from this security deposit before the balance is returned to you. In the event that there is a claim we reserve the right to retain the security deposit for a longer period as is necessary to quantify the charges incurred which are to be deducted from the deposit.

Note: The £500 security deposit will be used towards funding any loss or damage whatsoever to equipment, fixtures and fittings or negligent damage to the vehicle.
Where charges are incurred which result in your security deposit being debited we will provide you with an itemised invoice detailing the charges incurred by you.

Cancellation charges
More than 6 weeks before: (Booking Deposit)
6 weeks - 2 weeks: 50% of total hire charge
2 weeks - No Show: 100% of total hire charge

To hire one of our vehicles you must be between the ages of 25 - 70 years old.
Please note additional drivers (Maximum 3) and drivers with an overseas licence, there is an additional insurance charge of approx £4.00 per driver per day due to our insurer's Terms & Conditions.
If you have convicted motoring offences there is an additional charge of £2.50 - £5.00 per offence per day due to our insurer's Terms & Conditions.
All hirers must be in possession of a valid driving licence. If you or the additional driver have had an accident please inform us for insurance reasons as there may be added costs.
Proof of identification plus photo identity will need to be produced prior to commencement of hire with original driver’s licence including the paper counterpart with UK Licences. A second proof of address is also required i.e. recent utility bill.
All drivers must be present at time of hire.
Insurance cover provided is Fully Comprehensive the excess on each vehicle is £500.00, the insurance company require your credit card details as security for the excess. They will only charge your card in the event of an accident. The hirer will also be fully liable for replacement or repair of windscreen or tyre damage.
Our insurance policy protects us and any authorised driver against legal claims from any other person or death or personal injury or damage to any other person’s property caused by use of the vehicle on the road, on condition you report all such incidents to us during the hire period or on return of the vehicle (and use of the vehicle is within the terms and conditions and those of our insurance company).
In the event than any third party suffers death, personal injury or damage to property caused by use of the vehicle which involves a breach by you or any authorised driver of any of the terms and conditions of this agreement and that of our insurance policy, you agree to reimburse us if we are obliged to compensate (a) the insurers for any payment they make to a third party on your behalf and/or (b) any third party.

Drink Driver & Dangerous driver convictions.
We are unable to insure any drivers with previous Drink driver or dangerous driver convictions.

Personal Travel Insurance
Insurance is only for the vehicle and equipment that belongs to the vehicle. It is the hirer’s responsibility to provide their own insurance to cover personal items and belongings and personal injury in the event of an accident.

Driver must be between 25 to 70 years and in good health. Driver must have held a valid license for more than two years.
Details of additional drivers required.
Production of valid standard driver's license required from all drivers at start of hire.
Driver is personally liable for all legal penalties (e.g.: parking tickets, speeding etc), which are incurred during the period of hire. Any charges subsequently notified to us, will be immediately invoiced to the hirer and we will require payment within 14 days. If we are still holding your deposit at this time, we will deduct this sum from that deposit. By signing this agreement, you agree to accept this.
Maximum of 3 drivers per rental vehicle.
The vehicle must only be driven by the hirer or any other person who has first been authorised by us, for whom you have provided the insurance, driving licence and personal identification information.

Collection and return of the vehicle
Collection: Please allow 1 hour for the hand-over at the depot - to complete the documentation (including vehicle condition check, occupants details), to demonstrate the vehicle to you and to transfer your luggage to the camper. Please allow the same on your return.
Return: The vehicle must be returned on the date, and at or before the time stated on the rental agreement. Vehicles must be returned clean, and in the same condition as they leave the depot, allowing for fair wear and tear, otherwise a charge will be made.
Late return: If you will be late returning, Castaway Campers must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £50 per hour will be payable for all late returns.

The vehicle
At Castaway Campers we want you to have your campervan of choice, however we must allow for unforeseen circumstances. We therefore reserve the right to provide you with a suitable alternative, without notice. Should a substitute not be available, our liability is limited to a full refund of monies received by Castaway Campers. We will not have any other liability to you. All rights are reserved to refuse any hire under any circumstance. No refunds are payable on accommodation, or vehicles not being available where a hirer changes, cancels or seeks to vary agreement after departure. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. You acknowledge that you will be responsible for any loss or damage to the vehicle, its documents, parts or accessories arising during the rental. If you cause damage to the vehicles engine through driving too fast, over too long a period of time, and ignoring the warning lights, you will be liable for any repairs required or even the cost of a replacement engine.

Use of the vehicle

The hirer agrees that during the rental period, he/she will not and will not allow the vehicle to be:

The hirer agrees that during the rental period, he/she will:

Responsibility when accidents occur
In the event of any accident, loss or damage arising out of the use of the vehicle, you will;

Breakdown & Maintenance
In the event of breakdown, recovery or repair services will be provided. All our vans have AA breakdown cover. If you incur any minor repair bills we will give you a refund of up to £50. Just produce your valid VAT receipt on the completion of your hire. Repairs costing in excess of £50 must first be authorised by Castaway Campers prior to the work being undertaken. A replacement van may be offered but this will be subject to availability. We cannot accept liability for any costs arising from accident, breakdown or any other cause. Castaway Campers liability extends to either replacing your van with a similar one or refunding your hire charge for any days you lose the total use of the vehicle. You will need to return to the depot, at your own cost, but preferably with the breakdown service returning your original campervan, to collect a replacement vehicle, if one is available. If you have broken down you must remain at a safe distance from the vehicle until the Recovery Vehicle arrives. You must not abandon the vehicle at the roadside if you wish to continue your journey with another form of transport. You must hand over the keys to the Recovery Vehicle Driver.

Damage and Loss
You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental if this damage, loss or theft involves deception of the hirer or another party, or as a result of the keys remaining in the vehicle whilst it is unoccupied, or was caused intentionally by you or your party.
Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the vehicle unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or breach of this rental agreement.

Termination of the agreement

You acknowledge Castaway Campers may terminate this Agreement and repossess the Vehicle at any time, without notification to you, and that you will pay the reasonable costs of repossessing the Vehicle, including towing charges if;

Fuel - The tank will not be filled with petrol on collection and must be returned with an equivalent amount of fuel, no refund will be given for additional fuel in the tank.
Pets – Pets are welcome with an additional charge of £50 to cover the additional cleaning. Pets must be disclosed on our Booking Form. All damage, however caused by your animals, will be charged.

Smoking - It is illegal to smoke in any of our vehicles.

Your vehicle – We will store your vehicle for the duration of the hire. Castaway Campers cannot accept responsibility for the loss of, or damage to the vehicle or its contents however caused.

Spare keys - In the event that keys are lost or damaged you will be liable for the costs of obtaining a replacement.

Range of hire – We ask that you remain in the South-West (Devon, Cornwall, Dorset & Somerset) unless agreed in writing by Castaway Campers before the hire period commences.

Gas & Batteries – Gas and Batteries are provided as part of the vehicle hire. If you need to purchase gas during your hire period, the cost will be refunded to you on your return on production of a receipt from the place of purchase.

Release and Indemnity of Castaway Campers
Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, you release Castaway Campers, its employees and agents, from any liability to me(regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:
Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose;
Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Castaway Campers premises or recovered or handled by Castaway Campers. Subject to any insurance arrangements agreed with Castaway Campers. You hereby indemnify and shall keep indemnified Castaway Campers, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.

The entire agreement
This agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Castaway Campers reserves the right to add or amend any rental charges without prior notice.

Data protection
When you make your booking, we will collect personal information such as your name, email address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the vehicle and insurance for you. We may use the information that we collect to occasionally notify you about news and information. If at any stage you decide that you would rather not receive such information, please contact us by telephone, email or post. We reveal your identity information to our insurance company.

There is a minimum of hire of 3 nights. Variations may be agreed. Pick up is at 16:00. Single night and day trip, pick up is at 10:00. Late pick ups can be made by arrangement. Campervans to be returned by 10 am on day of return. The camper vans are no smoking inside. Pets can be accommodated for a supplement of £50 payable upon pick up.

Cancellation Policy

In the event of a cancellation the deposit paid is non refundable. Drivers must be over 25 yrs of age.